Last updated: August 12, 2024
At Vanessa Nwudo, we strive to ensure that our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines the conditions, process, and timeframes for returning products and obtaining refunds. Please read this policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
1.1 Timeframe for Returns
You have the right to return any product purchased from Vanessanwudo.com within 20 days of the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
1.2 Non-Returnable Items
Certain items cannot be returned, including:
– Items that have been used, worn, altered, or washed.
– Items not in their original condition or missing parts for reasons not due to our error.
– Items marked as “final sale” or “non-returnable” at the time of purchase.
– Gift cards.
2. Initiating a Return
2.1 How to Start a Return
To initiate a return, please follow these steps:
1. Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item(s).
3. Shipping the Return: Package the item(s) securely in the original packaging and include the Return Authorization Number. Ship the item(s) to the address provided in the return instructions.
2.2 Return Shipping Costs
– Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong or defective item.
– Original Shipping Costs: Original shipping charges are non-refundable.
3. Inspection and Processing
3.1 Inspection of Returned Items
Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria outlined in Section 1. If the items do not meet these criteria, we reserve the right to refuse the return and the item(s) will be sent back to you at your expense.
3.2 Processing of Refunds
If your return is approved, we will process your refund within 7-10 business days of receiving the returned item(s). The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
4. Exchanges
4.1 Availability of Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item according to the return process and place a new order for the desired item.
5. Damaged or Defective Items
5.1 Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number, a description of the issue, and photos of the damage or defect. We will review your case and, if approved, will provide you with a Return Authorization Number and instructions for returning the item.
5.2 Replacement or Refund
For damaged or defective items, we will either replace the item at no additional cost to you or provide a full refund, including the original shipping costs.
6. Late or Missing Refunds
6.1 Checking Refund Status
If you haven’t received a refund after the expected processing time, please first check your bank account or credit card statement again. If the refund still hasn’t posted, please contact your credit card company or bank, as it may take some time before the refund is officially posted.
6.2 Contacting Customer Support
If you’ve done all of the above and still have not received your refund, please contact us at [email protected]. We will assist you in resolving the issue.
7. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please do not hesitate to contact us:
Email: [email protected]
-Address: Gaduwa, Abuja, Nigeria
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This Refunds and Returns Policy is designed to ensure transparency and fairness for both our customers and our business. We encourage you to review this policy carefully before making a purchase and to contact us if you have any questions or need further assistance.